Terms and Conditions for Audio Production Services
between Andrea Serk (we, us, our) and the client (they, them, their).
By commissioning the service the client acknowledges they have read, understood, and agree to all the terms and conditions underlined in this Agreement.
Effective date: 19th June 2025
Copyright & Royalties
We will not claim ownership of the rights of the masters.
Prices for standard services
Both parties will agree on a flat rate before project start. Rates will be fixed in writing, such as in documents provided to the client, or via email or chat.
Payment
All details will be indicated on the invoice.
Payments must be made by the deadlines indicated on each invoice.
Required Materials & Quality Standards
To ensure the best results, we offer free consultation to prepare all the required materials.
The quality of the final product heavily depends on the quality provided materials.
Delays or issues caused by insufficient, incorrect or poor quality materials will not be our responsibility.
Reference tracks help us achieve the desired outcome more efficiently, and set an objective benchmark for comparison. This ensures alignment on expectations and provides a clear standard for evaluating the outcome.
Project Timeline & Deadlines
We will schedule the project to start on the earliest day available, once the project is approved and payment is received.
Revisions will be scheduled on the earliest day available.
We strive to meet the timelines indicated. However, delays of a few days may occur due to unforeseen circumstances. In such cases, the client will be informed promptly.
Hard deadlines must be agreed upon in writing, such as via email or chat, before the project start.
Extras, Additions & Replacements
The client can add or replace musical parts during the process freely, prior to consulting us.
If any new file requires substantial settings adjustments or intensive additional work (including but not limited to pitch correction, time alignment and audio restoration), client will be charge extra. Details are available in documents provided to the client.
We are not responsible for any delays or issues caused by the introduction of additional files that require extra work.
Deliverables
Standard delivery format: stereo WAV 48 kHz / 24-bit.
It is highly to recommended to request all deliverables (e.g. alternative mixes, stems, etc.) before project completion. Future access to projects cannot be 100% guaranteed (see Data Management & Privacy Policy).
Project sessions are not delivered.
Project Completion
Project is considered completed once all the revisions are used, or all the client requests have been met (as specified on the required client's notes).
We reserve the right to terminate this Agreement in the event of claims, requests or expectations that significantly deviate from the original project scope (see: End Of Agreement).
Credits
Crediting our work is not mandatory but appreciated. However, we reserve the right to refuse crediting at our discretion if the final product does not meet our quality standards or aligns with our professional reputation.
Refunds
Refunds are not offered as our procedure ensures client's satisfaction through accurate project evaluation and revisions.
If client can clearly demonstrate our failure to meet the agreed expectations or deliverables, client will be entitled to a 50% refund. Requests must be submitted in writing within 7 days of project completion and it is subject to our discretion.
Data Management & Privacy Policy
We will not be held responsible if a session can't be recovered due to missing plugins, corrupted or lost files, although we will take all the measures to prevent this from happening.
Any AI-driven tools are not used on projects.
All the material will be kept strictly confidential, except as required by law.
Limitation Of Responsibility
The client assumes full responsibility for the use of the delivered product.
We shall not be held liable for any direct, indirect, or consequential damages of any kind arising from the use of final product.
End Of Agreement
Both parties will attempt to resolve any issue in good-faith negotiations.
In the event of claims, requests or additional files that introduce entirely new project goals, we reserve the right to terminate this Agreement. Client will be held responsible for clearing the total fee agreed upon. This shall be regarded as a direct consequence of the client’s actions or requests and not as discretionary decision on our part.
Neither party will be held responsible for failure to fulfill the obligations under this Agreement due to events beyond their control, including but not limited to hardware failure, natural disasters and government restrictions.
Changes To Agreement
Changes agreed in writing, such as via email or chat, will override parts of this Agreement even if not formally updated.
This Agreement can be updated anytime and changes will be published on this website. However, updates shall not apply to work already in progress.
Disputes
In the event of disputes, both parties will attempt to resolve the issue in good-faith negotiations. If no resolution is reached, either party may pursue legal action. This will be governed by the Italian law under jurisdiction of Province of Perugia.
Andrea 'Serk' Alunni
VAT no. IT03983880547
